Setting the toolbar buttons on the main window

Avaya one-X Agent allows you to set the toolbar buttons on the main window. These buttons provide quick-access to options including releasing a call, changing the answer settings to manual or auto, changing the agent status to ready or auxiliary, making a call to the supervisor directly, assigning a work code to the work item, and dialing the last called number.

These are the same eight Favorite buttons that are defined in the Dialpad. Defining them in either place will have them displayed in both places. You need not have to administer them twice.